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Troubleshooting Tutorials

In these tutorials, you'll find solutions to common issues. If you aren't able to find a solution to your issue, please contact our support team and we'll be happy to help.

Getting lag while exploring new chunks in Minecraft 1.13.X The recent 1.13 update has a serious chunk loading problem which causes crippling lag. A good example is by flying into the distance with an elytra. Weird things start happening; chunks stop loading, ...
How to fix a Ticking Entity on a Modded Forge Server If your Forge Minecraft Server is crashing whenever you connect, it's likely you have a ticking block entity. To put it simply, a ticking entity is either a modded block, mob or animal which will caus...
How to fix mobs not spawning on your Minecraft Server There are quite a few reasons why mobs aren't spawning naturally on your Minecraft server. We've listed a few of the most common problems and their fixes. A gamerule has been set to disallow mob spawn...
How to Diagnose and Fix "Connection Refused" Error When Connecting to Your Server So you've bought a server, started it up, launched Minecraft and ready to jump in and start your grand adventure, but the only adventure you're going on is the support page as the first thing you're m...
How to access your Log Files for your Server In this tutorial, we'll show you where to find your server's log files which can be used for diagnosing issues such as the server not starting up.
How to Disable and Enable Mods on your Minecraft Server In this tutorial, we will show you how to disable or enable mods on your server easily. This is usually done with one or more mods are causing issues that cannot be resolved except by the author. Happ...
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